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F.A.Q.

Customer Questions

How long will my wheels take to arrive.

Our wheels are built in small quantities, sometimes individually. You should allow 2-3 weeks for delivery, possibly longer at busy times although we will endeavour to keep you up to take with timescales over the normal.

How will my wheels be sent?

Your wheels will be sent securely packed, by Royal Mail Parcel Force or similar courier. You will have the option of supplying a shipping address, different from the billing address when you order. If you wish to change this before despatch, just email us!

Can I return my wheels?

We are happy to offer an exchange or refund. Perhaps the item is not what you want, it doesn’t fit, or maybe you’ve just changed your mind. As long as your items are unused, in their original packaging and returned within 28 days of receipt, just send it back. Please note, unwanted items are returned at the buyers expense.

If you return an item because it is not as described or it’s damaged, we will replace the item or issue a full refund by the payment method that was received

How long are my wheels guaranteed for?

We offer 18 months warranty on any manufacturing faults and have a no quibble replacement policy.